Contact
It reaches a person, not a queue. We aim to reply within two working days, and within 30 days for anything that is a formal data request.
Faster than emailing us
- A wrong or ambiguous question. Use the “something wrong with this question?” link under the explanation. It attaches the question to the report automatically and goes straight to the top of the queue that the people writing questions work from.
- Cancelling a subscription, or changing a card. Your account page opens Stripe’s billing portal directly. You do not need to ask us.
- A copy of your data, or deleting your account. Both are one click on the account page, and both happen immediately.
What to email about
- Billing — a refund, an invoice, a charge you do not recognise.
- An exam outline that is out of date. Send the link to the provider’s guide; it is the fastest way to get it corrected, and it is genuinely appreciated.
- A certification you want covered. We keep a list, and it does influence the order.
- Accessibility — anything that makes the product hard to use. We will fix it.
- Press, partnerships, or anything else.
Company
SupportExams is a product of Conjora Limited, registered in Ireland. For data protection matters, Conjora Limited is the controller — see the privacy policy.